REFUND & RETURN POLICY
Last Updated: September 5, 2026
Ocean's Haven sells both made-to-order merchandise and digital/downloadable products. Because these products are created and delivered differently, different refund policies apply. Please review the section that applies to your purchase.
MADE-TO-ORDER MERCHANDISE — CLOTHING, MUGS & PRINTED ART/PICTURES
Clothing, mugs, printed pictures/artwork, and other physical print-on-demand merchandise sold through Ocean's Haven are created specifically for you after your order is placed. Because these products are made to order, returns, refunds, and exchanges are not accepted for buyer's remorse, change of mind, or ordering the wrong size, color, or product variation.
Please review product descriptions, sizing information, colors, and other selections carefully before completing your purchase.
If your merchandise arrives damaged, defective, misprinted, or incorrect due to a manufacturing or fulfillment error, contact Ocean's Haven within 30 days of delivery. Please provide your order number, a description of the problem, and clear photographs showing the issue. Additional information may be requested to process the claim.
If the claim qualifies under our fulfillment provider's policy, Ocean's Haven will arrange an appropriate resolution, which may include a replacement or refund at no additional cost to you.
For packages that appear to have been lost in transit, please contact Ocean's Haven within 30 days of the estimated delivery date. Packages confirmed as lost may qualify for replacement or another appropriate resolution.
Packages marked as delivered by the shipping carrier are not considered lost in transit. Customers should first check with household members, neighbors, the delivery location, and the shipping carrier.
Customers are responsible for providing an accurate and complete shipping address. Orders that cannot be delivered because an incorrect or incomplete address was entered by the customer may require additional shipping charges to be resent.
Because production may begin shortly after an order is submitted, changes and cancellations cannot be guaranteed once fulfillment has begun.
Please do not return merchandise to Ocean's Haven or to an address appearing on your package unless Ocean's Haven has specifically instructed you to do so. Many manufacturing claims can be resolved without physically returning the product.
DIGITAL PRODUCTS — WORKBOOKS & DOWNLOADABLE MATERIALS
Digital workbooks, downloadable books, guides, worksheets, digital courses, meditation materials, audio products, and other downloadable or electronically delivered products are non-returnable and non-refundable once purchased or delivered, except where required by applicable law.
Because digital products cannot physically be returned after they have been accessed, downloaded, or delivered, Ocean's Haven does not provide refunds because a customer changed their mind, no longer wants the product, did not use the product, or purchased it by mistake.
If you experience a technical problem that prevents you from accessing or downloading your purchased digital product, please contact Ocean's Haven. We will make reasonable efforts to correct the problem or provide access to the product you purchased.
If you receive the wrong digital product or a file that is corrupted or unusable, contact Ocean's Haven so the correct or functioning file can be provided.
A technical delivery problem does not automatically constitute grounds for a refund when the purchased product can reasonably be redelivered, replaced, or otherwise made accessible.
ORDERS CONTAINING BOTH PRODUCT TYPES
If an order contains both physical merchandise and digital products, each item is governed by the policy applicable to that product type. Purchasing the products together does not change their individual refund eligibility.
For example, a qualifying manufacturing defect involving a T-shirt may be eligible for replacement or refund even though a digital workbook purchased in the same transaction remains non-refundable.
CONTACTING OCEAN'S HAVEN
Customers should contact Ocean's Haven, not our manufacturing or fulfillment providers, regarding order problems, refund requests, replacements, damaged products, or delivery concerns.
Please include your order number and the email address used when placing your order so we can locate the purchase.
CONSUMER RIGHTS
Nothing in this Refund & Return Policy limits any refund, cancellation, return, or other consumer right that Ocean's Haven is legally required to provide under applicable law.